Group Ott Helpdesk

You are just a few clicks away from getting assistance from an experienced IT specialist.

1. To start, click on the "Report an Incident" button.
2. Fill in your email address and subject.
3. Add a short description of your issue, e.g. "I cannot open a document.".
4. You may attach a screenshot of your issue or any other file via "Attach a file" button.
5. When you fill in all the requested information, click on the "Submit" button.

Within the next 15 minutes, we will start processing your request and you will be notified.

In the case this is your first reported issue, you will receive an email from the Helpdesk system, which allows you to create a permanent account and track the progress of your issues in a more convenient way.

1. To start, click on the internet link which you received by email.
2. Fill in your full name, choose a password and type it twice into the fields below.
3. Afterwards, click on the "Activate & login" button.

From now on, you may return here anytime to browse and review your submitted tickets.